We Aim to Please

Ascension's goal is to provide the highest level of support to our customers while also allowing our customers to choose the method they use to interact with us. Ascension realizes that there is no better way to do that than to offer quality products and services and to be responsive to your customers. Therefore, Ascension has invested heavily in a software solution that gives our customers 24/7 access to our Self Service Customer Portal which provides customers the opportunity to do the following:
  • Account Management - Add New Users, Disable Users, Manage Security of Users
  • Help Desk Management - Open, Review, Update, and Approve tickets
  • Project Management - Project Review and Status, Review and Update Project Tickets, Sign Off on Project Phases 
  • Recommendations Management - Review Product and Service Recommendations
  • Accounting Management - Review Paid and Unpaid Invoices, Review of Ticket Statistics, Reports
  • Knowledge Base - Search our ever growing Knowledge Base for your issue and see what resolved the issue

If you are a current customer of Ascension's and have not been through our Self Service Customer Portal training, please select EMAIL and one of our Customer Support Representative will be in touch with you to setup the training. During the training you will be given your Self Service Customer Portal login which will give you immediate access to some or all of the benefits of the Customer Portal.
If you already have a Self Service Customer Portal login please click on "Help is Here" and you will be redirected to Ascension's Self Service Customer Portal. While the majority of our customers use the Self Service Customer Portal, Ascension realizes that all customers are not a like. Therefore we are happy to take your support request by phone or by email as well. Simply call (866) 669-5105 and select option 1 or send an email to support@ascension-llc.com between the hours of 8 to 5 central standard time and we will respond to your request.